FAQ

General Inquiries

WHY IS MY ORDER DELAYED?

Currently, your order may experience fulfillment and shipping delays due to COVID-19 and government restrictions. We are actively routing orders to the optimal facility for processing to ensure we can get your order to you as quickly as possible.

WHAT TYPES OF PAYMENT DOES KING KICKS ACCEPT?

KING KICKS currently accepts, Visa, Mastercard, UnionPay.

ARE ALL PRODUCTS SOLD AT KING KICKS AUTHENTIC?

Yes, all of our inventory is guaranteed authentic.

HOW CAN I FIND A SPECIFIC SHOE?

You can find our entire catalog of inventory listed online on our website. If you’re in pursuit of a specific pair, go ahead and use our search bar to browse our vast assortment of products. If we’re out of the size you’re looking for, we’ll notify you when it becomes.

HOW IS KING KICKS DIFFERENT FROM OTHER FOOTWEAR RETAILERS?

We’re a consignment business, meaning we source products from independent sellers who use our platform to sell shoes.

Orders

WILL CUSTOMS AND DUTIES BE INCLUDED FOR INTERNATIONAL ORDERS?

There is Custom and duty fees for international orders are billed upon package delivery. example its 30 riyals to Saudi Arabia. 10 AED to united Arab emirates. 40 riyal to Qatar. 4 kd to Kuwait.

I AM EXPERIENCING ISSUES CHECKING OUT.

If you are unable to complete your order at checkout, please contact customer support by submitting a request. Please make sure to provide as many details as possible (browser, device type, error message being received, etc.) as well as any available screenshots.

HOW CAN I EXCHANGE MY SHOE SIZE?

Size exchange cost 95 dollars, and the customer responsible for shipping shoe back or deliver it o any of our shipping partners in his country.

ARE RETURNS OR EXCHANGES ALLOWED?

Due to the anonymous nature of our live market, we are unable to offer refunds or swaps of any kind – including if you ordered the wrong size.

HOW CAN I DETERMINE WHAT SHOE SIZE TO ORDER?

To help determine appropriate sizing, we recommend referring to the original manufacturer’s size guide. Adidas Size ChartNike Size Chart

WHERE IS MY SNEAKERS SHIPPED FROM?

We have multiple warehouses that we can ship your sneakers from USA, Taiwan and Singapore.

Delivery

I DIDN’T RECEIVE MY WHOLE ORDER

Each shoe shipped alone, so you can get this link to get the list of your shipment number.

IS A SIGNATURE REQUIRED UPON DELIVERY?

We require signature confirmation for orders with products valued at $200 and above per unit.

WHAT HAPPENS IF MY PACKAGE IS RETURNED TO KING KICKS?

In the event your package is returned to us, we will issue a refund (less the initial and return shipping costs) to your original payment method.

CAN I SHIP TO AN ADDRESS OTHER THAN MY BILLING ADDRESS?

You may ship to an address that differs from your billing address.

HOW MUCH DOES SHIPPING COST?

We ship worldwide for free, prices on our website include shipping costs.

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?

Preparing the order takes 4 – 5 days.
Shipping days take 15 – 17 days.
Due to COVID-19 and government restrictions, your order may experience some shipping and fulfillment delays.
We appreciate your patience.